EFFECTIVE DATE: May 20th, 2021
INFORMATION WE COLLECT
We collect information about you directly from you; automatically through your use of our Sites, Apps, or Services; and from third parties. We may combine information automatically collected with other information that we have collected about you.
Information We Collect Directly from You.
Any Site visitor may browse our Sites without directly providing information to us. However, certain Services may require visitors to our Sites or App users to provide information, such as registering for an account. The information that we collect from you varies based on your particular interaction with our Services. For example, when you sign up for an account on one of our Sites or our App, we will collect your contact information, including your name, email address, and address; password; agency name, size, and website; phone number; and profession. If you make a payment through our Services, we will collect your name, email address, billing address, phone number and other payment information; however, please note that we use third parties to process your credit and debit card information.
If you use our Apps, we will collect the information that you provide, including on behalf of our customers, which may include biometrics, information about your contacts, information included in files stored on your mobile device, such as calendar entries, text, and email content and history. In addition, our Apps will collect any health, medical or therapy information (including health claims and other information used to measure health or wellness) that users choose to provide.
Information We Automatically Collect About You.
When you use our Services, we may collect information such as the following through cookies and other technologies: domain name; browser type; operating system type, model, and version; device ID and configuration; pages, screens, or actions you view or take; links you click; Internet Protocol (IP) address; when and the length of time you visit or use our Services; and the referring uniform resource locator (URL), or the webpage that led you to our Sites. When you use our App, we may also collect your geolocation information. You can change your location tracking settings on iOS devices by going to your privacy settings and on Android devices by going to your app settings. If you choose not to share your location information with us you may lose some functionality. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.
USING YOUR INFORMATION
We use the information that we gather about you, including personal information, for the following purposes:
Providing Our Services. To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
Employment and Referrals. With respect to the information submitted, collected and disclosed relating to the Sites or connected third-party providers, in order to facilitate job applications, postings, hiring and placement of qualified candidates for open senior care positions and other positions posted by agencies and customers with whom we work.
Tailoring Content. To tailor the content and information that we may send or display to you; to offer personalized help and instructions; and to otherwise personalize your experiences while using our Sites or Services.
Customer Loyalty Program. To administer our customer loyalty program. Analyzing Use of Our Services. To better understand how users access and use our Sites and Services, both on an aggregated and individualized basis; to respond to user desires and preferences; to monitor the success of marketing and advertising campaigns; and for other testing, research, and analytical purposes.
Complying with the Law. To comply with applicable legal obligations.
THIRD-PARTY AD NETWORKS
In order to display more relevant advertising, to manage our advertising on third-party sites, mobile apps and online services and to measure and improve our ads and marketing efforts, we may work with third-party ad companies, including ad exchanges, channel partners, measurement services and ad networks, such as:
Google Analytics Advertising, including its Remarketing, Demographics and Interests Reporting, Campaign Manager Integration, and Display & Video 360 Integration features
Facebook Ads and Boosted Posts (more information: About Boosting Posts).
THIRD PARTY PROVIDERS
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy and security policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We do not share protected health information with third parties for advertising purposes and we do not use protected health information to target advertising online.
We may disclose the information that we collect about you, including personal information, in the following ways:
Business Transfers. We may transfer your information to another entity if we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding.
In Response to Legal Process. We may disclose your information in order to comply with the law, a judicial proceeding, subpoena, court order, or other legal process.
Aggregate and De-Identified Information. We may also share aggregate or de-identified information about users with third parties for marketing, advertising, research, or other purposes.
SECURITY OF MY PERSONAL INFORMATION
We have implemented safeguards to protect the information we collect, including when applicable safeguards to comply with HIPAA. Please be aware that despite these measures, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Your data is stored through data storage, databases and the general application on secured cloud platforms offered by Microsoft Azure/ Google Cloud Platform/ Amazon Web services.
Users of our Sites may access, update, or delete the information you have provided to us by logging into your account and modifying your information or by contacting us at email@example.com and detailing which information you would like to access, update, or delete and how you would like to modify it. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Sites for a period of time. If you use our Apps, your ability to access, update, or delete the information you have provided is governed by the terms of your agreement with our home care agency customer.
We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.
We retain the information that we collect through our Apps on behalf of our customers in accordance with our agreements with our customers. We will retain your personal information that we collect through the Sites and Services other than the App for the period necessary to fulfil the different purposes for which the data was collected, and to fulfil other commercial requirements as long as permitted by applicable law, which may include compliance with our records retention policy.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SPECIAL INFORMATION FOR CALIFORNIA CONSUMERS
California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at firstname.lastname@example.org. Please allow up to thirty (30) days for a response.
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at email@example.com.
CHANGES TO THIS POLICY
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Sites. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Sites.